FAQ

Hotel & General Information

Who are the owners/hosts?

The Tannenmühle is run as a family business in the second and third generation by the Baschnagel family. Guido and Erika Baschnagel are the senior managers; since 2015, Lorenz Baschnagel, his wife Julia, and Linda Baschnagel have also been working in the family business. At the beginning of 2021, the business was passed on to the younger generation.

What is special about the Hotel and Inn Tannenmühle?

The Tannenmühle combines family vacations, nature, and genuine Black Forest hospitality in a very special place. Around the hotel, there is a spacious animal enclosure with a petting zoo, an in-house trout farm, varied indoor and outdoor play options, as well as a family program with shared experiences. In addition, there is regional cuisine, the mill museum, and numerous excursion opportunities directly in the High Black Forest – ideal for a shared break with the whole family.

Who is the hotel suitable for?

The Tannenmühle is especially suitable for families with children who love nature, animals, and shared experiences. But couples and adults who want to actively explore the Black Forest, enjoy regional cuisine, or simply spend a relaxing break in the midst of nature also feel comfortable with us.

Booking, Prices, Cancellation & Payment

How can I request a non-binding holiday offer?

On the website, you can request a personal holiday offer. For this, the travel period, number of adults, and – for families – the first name and date of birth of the children are requested.

What is included in the room price?

The stated prices are per adult and night, including a rich breakfast buffet. Additionally, the local tourist tax applies.

Are there minimum stays (e.g., holiday periods)?

Yes, depending on the season, the minimum stay is 3 to 7 nights.

Is there a minimum occupancy?

Yes, we calculate a minimum occupancy of 2 adults per room.

Is there a weekend surcharge?

Yes, the weekend surcharge is 15 euros per adult.

How much is the tourist tax?

The tourist tax is €3 per person per day. For children aged 6 to 15 inclusive, €1.60 per day is charged.

Are there discounts for children? (up to what age)

Yes, discounted overnight rates apply for children depending on their age. The children's prices are tiered by age groups and include the breakfast buffet. The current prices can be found directly with our room prices or in your individual offer.

Which payment methods do you accept?

The following payment methods are accepted: EC cards (Maestro), Mastercard, Visa, and cash.

What are the cancellation conditions?

Up to 22 days before arrival, a processing fee of €50 is retained. For 21 days or less before arrival, 50% of the agreed price is charged. For 7 days or less before arrival as well as for early departure, 100% is charged.

Arrival, Check-in/out & Mobility

Can I arrive on any day of the week?

Yes, arrivals are possible from Monday to Sunday.

Can I arrive earlier or leave later?

You can arrive earlier and enjoy the day around the Tannenmühle. The room must be vacated by 11:00 AM on the day of departure. You can still stay with us throughout the day.

Is arrival by public transport possible?

Yes, arrival by bus and train is possible.

Is there a shuttle service (train station/airport)?

When arriving by train, pickup in Seebrugg at Schluchsee is possible upon prior arrangement.

Can I use bus and train for free?

Yes, with the KONUS card you can use public transport in the Black Forest free of charge during your stay.

Are there e-charging stations?

Yes, there are two charging stations with up to 11 kW next to the garage under the Laurentiusblick. Payment is possible with a common German charging card or by credit card.

Can I securely store my own bicycle?

Yes, a free bicycle garage is available for your own bicycles.

Can I rent e-bikes?

Yes, at the Tannenmühle we offer rental of e-bikes and e-bikes with trailers.

Rooms & Amenities

What types of rooms are available and how large are they?

There are single rooms, double rooms, family rooms, and family suites. Depending on the room type, you have approximately 17 m² to about 49 m² available.

What are the rooms generally equipped with?

All rooms have a flat-screen TV, a digital guest directory on a tablet, Wi-Fi, a room safe, a kettle, a hairdryer, a cosmetic mirror, and a towel warmer.

Is there a minibar?

We have an empty minibar in all rooms (except the Hedgehog room).

Is there a coffee machine and a tea maker in the room?

All rooms are equipped with a kettle. The family suites Alpaca, SheepDream, and Little Cloud also have a Nespresso coffee machine.

What baby/child equipment is available in the room?

Baby bathtub, baby crib, baby monitor, children's chairs, fall protection, bottle warmer, potty, toilet seat, step stool, diaper bin, changing pad, kettle, and night light.

Are baby monitors available in the hotel?

Yes, baby monitors are part of our available baby equipment. Additionally, a baby monitor app is available on the Betterspace tablets in the rooms.

Can we book a family room with separate sleeping areas?

Yes, among others, Hirschblick, Eulenblick, SheepDream, and Little Cloud offer a separate children's area or a separate children's room.

Are there rooms with a private sauna?

Yes, the SheepDream and Little Cloud suites have a private bio and Finnish sauna.

Can a baby crib be added?

In several room categories, an extra bed with a baby crib is possible. Baby cribs are also part of the baby and toddler equipment.

Are there rooms with a kitchen/kitchenette?

The family room Eulenblick and Beaver room have a kitchenette. The family suite Alpaca also has a microwave.

Are the rooms air-conditioned?

No, our rooms do not have air conditioning.

Is there allergy-friendly bedding?

Our rooms have allergy-friendly mattresses, duvets, and pillows.

Are the rooms completely darkenable?

Yes, there are blackout curtains in every room.

Is it allowed to leave strollers in the hotel?

Yes, you can leave strollers in the entrance area of the hotel.

Is every accommodation located directly in the main building?

No, the family suite Alpaca is located in the annex Laurentiusblick, about a 50-meter walk from the main building.

Families, Babies, Children & Care

What play options are there for children?

The offerings include, among others, our indoor playground with XXL ball pit and ball game course, an adventure playground, water playground, mud kitchen, as well as Lotta's play and craft area, our indoor playground with XXL ball pit and wooden ball game.

Is there a family program?

Yes, our program includes tractor carriage rides, alpaca feeding, DIY craft projects, movie nights, and putting the animals to bed together.

Is there an area for older children?

Yes, in the Game & Chill room there are sofas, Xbox, GraviTrax, and group games. According to the website, the area can be used until 8:00 p.m.

What equipment is available for babies and toddlers?

Among other things, for your little ones we provide baby bathtubs, baby cots, baby monitors, children's chairs, fall protection, bottle warmers, potty chairs, toilet seats, stools, diaper bins, changing mats, kettles, and night lights.

Can I borrow a Toniebox?

Yes, we have a Toniebox rental with a selection of audio figures.

Is there a petting zoo?

Yes, in the animal enclosure and petting zoo you can experience, among others, sheep, goats, ponies, donkeys, alpacas, pot-bellied pigs, and deer. Some animals can be petted and fed.

Is there childcare?

No, we do not offer traditional childcare. Instead, you can look forward to a varied family program with joint activities and experiences for young and old.

Breakfast, Restaurant, Catering & Allergies

When is breakfast served?

The breakfast buffet is offered daily from 7:00 to 10:00 a.m. and is included in the room rate for hotel guests.

Are gluten- or lactose-free products available at breakfast?

Yes, gluten- and lactose-free products are available upon request.

Can I book half board?

Yes, half board can be booked from 3 overnight stays. It includes a 3-course menu with a choice of dishes and costs €39 per adult per day. We recommend children choose from the menu.

What is served with half board?

Depending on the offer, you can enjoy trout dishes from our own breeding, vegetarian dishes with regional and seasonal ingredients, as well as meat dishes.

Are vegetarian/vegan dishes available?

Vegetarian dishes are explicitly offered. Unfortunately, our kitchen is not suitable for a vegan diet. However, our team tries to accommodate requests upon inquiry.

When is the restaurant open?

Regularly, the restaurant is open Wednesday to Sunday from 11:15 a.m. to 11:00 p.m. The kitchen is open until 8:30 p.m.; from 2:00 to 5:30 p.m. a smaller menu applies. Monday and Tuesday are rest days; on Tuesdays, we are open for our hotel guests from 5:00 p.m.

How can I reserve a table?

Table reservations are possible by phone at +49 7748 215 or online. Reservations by email are not accepted.

Can I reserve a table on the terrace?

No, table reservations are not accepted for the terrace; free tables are assigned on site.

Is there a children's menu?

Yes, there is a children's menu. Additionally, high chairs and booster seats are available; there are coloring pictures and crayons at the table.

Are high chairs and bibs available?

High chairs, baby bouncers, booster seats, and bibs are available.

Vacation with Dog

Are dogs allowed in the hotel?

Dogs are allowed with prior registration. An additional charge of €20 per day will be applied; dog food is not included. One dog is allowed per room. However, dogs are not allowed in the Wölkchen and SchafTraum suites.

What should I consider when staying with a dog?

Please bring a dog basket or a blanket and leave the dog in the room during breakfast. Also, please remember liability insurance for your four-legged friend. In the restaurant, a maximum of one dog per reservation is allowed.

Leisure, Summer & Guest Cards

Is there a guest card / benefits for mountain railways & admissions?

From 2 overnight stays, you will receive the Hochschwarzwald Card with around 100 free or discounted attractions. Additionally, upon arrival, you will receive the KONUS card for free use of public transport in the Black Forest.

What is the Hochschwarzwald Card?

From 2 overnight stays, you will receive the Hochschwarzwald Card. It provides access to around 100 attractions, which can be used free of charge or at a discounted price depending on the offer.

What is the KONUS card?

The KONUS card is issued upon arrival and allows free use of local public transport in the Black Forest.

When is the Mühlenlädele open?

From May to October, the Lädele is open Tuesday to Sunday from 11:00 a.m. to 6:00 p.m. From November to April, it is open Wednesday to Sunday from 12:00 p.m. to 5:00 p.m.

What excursion destinations are there in the area?

The Tannenmühle is conveniently located for excursions to, among others, Schluchsee, Titisee, Feldberg, Freiburg, and the Rhine Falls near Schaffhausen. Many hiking and walking trails start directly around the hotel.

Winter & Ski

Are there offers for children in winter?

Yes, with sufficient snow cover, there are sledding slopes directly at the hotel that provide plenty of winter fun. As hotel guests, you can borrow sleds free of charge. On selected days, floodlit sledding is also offered.

How far is the ski area?

The ski area at Feldberg is about 28 km from our hotel and offers various opportunities for skiing and snowboarding.

Is there a free ski bus?

No, unfortunately we do not offer a free ski bus. You have to organize your own transportation to the ski area.

Are there ski lessons for children? From what age?

Yes, at Feldberg there are several ski schools that offer special ski lessons for children from 4 years old. There, your little ones can gain their first experiences on skis under professional guidance.

Is there a ski rental at the hotel or nearby?

We do not offer ski rental directly at the hotel. However, at Feldberg there are various ski rental stations where you can rent the appropriate equipment for your ski day.

Is there a ski depot or drying room?

No, our hotel currently does not have a separate ski depot or a special drying room for ski equipment.

On-site Service

Are there wellness offers?

Yes, as guests of the Tannenmühle, you can use the massage and wellness treatments at the Children & Family Resort Schlüchtmühle. You can book the various treatments by appointment in advance.

Is there a washing machine, dryer, guest laundry, or ironing service?

We are happy to wash and dry your laundry for a fee. Just drop off your laundry at our reception. We do not offer an ironing service, but you are welcome to borrow an ironing board.

Is there a pharmacy or doctor nearby?

Yes, there is a pharmacy in Grafenhausen, about 5 km from our hotel. You can find a pediatrician in Bonndorf, about 17 km away.

Is there a supermarket nearby?

Yes, in Grafenhausen, about 5 km away, there is a supermarket where you can buy groceries and other daily necessities.

Is there Wi-Fi?

Yes, Wi-Fi is of course available to you in all guest rooms in our hotel.

Is there room service?

Our rooms are cleaned daily so that you feel completely comfortable during your stay. If you wish to forgo daily room cleaning, you can cancel it. As a small thank you, you will receive a discount in our shop.

Accessibility & Miscellaneous

Is the hotel stroller-friendly (elevator, ramps)?

Unfortunately, our hotel is only partially stroller-friendly as we do not have an elevator. Please note that some areas are only accessible by stairs.

Is the hotel accessible or wheelchair-friendly?

Our hotel is partially accessible. We offer an accessible guest room called "Waschbär." Our restaurant is also accessible and has wheelchair-friendly restrooms. However, please note that the path from the room to the restaurant goes across the parking lot and is about 50 meters long.

Are there fixed quiet hours or a night quiet time?

We do not have fixed quiet hours in our hotel. However, since no weddings or similar events take place in the restaurant, it is usually quiet in the evening. Most of the time, the restaurant quiets down around 10:30 PM.

What safety precautions are there for children (socket covers, stair gates)?

The safety of our little guests is important to us. Therefore, all sockets in the guest rooms and the restaurant are equipped with socket covers. Additionally, our room "Eulenblick" has a stair gate.

Are there designated smoking areas?

Yes, a separate smoking area with ashtrays is available for guests who smoke. All other areas, including our terrace, are non-smoking so that families with children can feel completely comfortable.